How can I get a refund on a player?

If you happen to have a member of your group who has dropped out or you cannot attend as a group anymore, we can offer refunds up to the cut-off deadline.

To get the refund, we will first need you to delete the player(s) who are no longer attending; this is done via the booking system and going to the 'Players' page.

• Select the players for deletion
• Press on the 'Delete' button
• and finally, confirm.

Your refund will then be processed automatically by Stripe and returned to your bank account within 10 to 15 days. Please note that we charge 25% of the entry fee for refunds due to the charges incurred in processing refunds via the banks/Stripe. We recommend trying to fill the space first and only deleting players as a last stop.

Updated on: 23/12/2024