How can I get a refund on a player?
If you happen to have a member of your group who has dropped out or you cannot attend as a group anymore, we can offer refunds up to the cut-off deadline.
To get the refund, we will first need you to delete the player(s) who are no longer attending; this is done via the booking system and going to the 'Players' page.
Select the players for deletion
Press on the 'Delete' button
and finally, confirm.
Your refund will then be processed automatically by Stripe and returned to your bank account within 10 to 15 days. Please note that we charge 25% of the entry fee for refunds; this is due to the charges incurred in processing refunds via the banks/Stripe. We recommend trying to fill the space first and only deleting players as a last stop.
To get the refund, we will first need you to delete the player(s) who are no longer attending; this is done via the booking system and going to the 'Players' page.
Select the players for deletion
Press on the 'Delete' button
and finally, confirm.
Your refund will then be processed automatically by Stripe and returned to your bank account within 10 to 15 days. Please note that we charge 25% of the entry fee for refunds; this is due to the charges incurred in processing refunds via the banks/Stripe. We recommend trying to fill the space first and only deleting players as a last stop.
Updated on: 11/11/2024
Thank you!