• Where can I get the app from?

  The app can be downloaded from the Play Store (Android) and App Store (Apple), and can be found under the name of "MR Live". Apple - https://apps.apple.com/us/app/mr-live/id1438409678 Android - https://play.google.com/store/apps/details?id=com.liveRun.app&gl=GBSome readers

• What's the Primary phone?

  The app has a couple of pages allowing you to see all the locations you must visit during the day and the ability to 'Check In'. However, These pages are restricted and will only allow one phone from the team to view them - this is what we call the 'Primary Phone'. If you need to change your 'Primary Phone' during the day, call HQ, and they will provide you with an OTP (one-time password) to reset it to a different phone. It is important to note that all team members can log into the app (usiFew readers

• How do I login to the app?

  Logging into the app will only be allowed on the day of the Run. Group coordinators will be given access to your team login codes on the 'Teams' page of the booking system on the Friday before the run, after the Live Stream. We will also send an SMS to all the registered mobile numbers on the day of the Run. The text message will contain a link to a digital version of the Team Pack, with the login details on the front page. It's really important to treat the login codes as passwords, and oFew readers

• Who can login to the app?

  All team members can log in to the app, so it's advisable that all members have the app downloaded. All players on the team use the same login code to get into the app. Please note that only 1 phone in the team can do the 'check-ins' at each location. This phone doesn't have to be the same phone registered in the booking system. The phone numbers we have collected are for sending out doesn't the team pack and emergencies.Few readers

• App saying that I need to upgrade, but I can't!

  In the build-up to the Run, we will often make changes and create new releases of the App. If you get this message, it means that a new version of the app is available. You will need to download this for the day. This message can sometimes appear even though there isn't a newer version. This is because we are in the process of making a release and it's just going through final checks with Apple/Google. You don't need to worry about the app until the day before the Run. At this point, we won't bFew readers