Monopoly Run "Live" Helpdesk
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We get a lot of questions around the same things, here are our most frequent questions and their answers.

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  • When do we get the team packs & badges?
    Team Packs We will provide two versions: Digital pack Paper/Hard copy On the morning of the Run, we send text messages to the numbers associated with each team. These messages contain a personalized link for the team to download their unique version of the 'Team Pack', which includes the app login details. Please remember not to share this link with anyone outside your team. You also have the opportunity to collect a paper version of the pack from one of the marshals who will be walkiPopular
  • When is the Run & when do bookings open?
    Please be aware that we have a limit on the number of participants who can take part in the Run. Currently, this is set at 8,000. Spaces do go quickly, so don't wait too long. color ff0000 (We also suggest that you visit our Facebook page for up-to-date information and news on when bookings are opening - https://www.facebook.com/MonopolyRun (https://www.facebook.com/MonopoPopular
  • When are the start and end times?
    Due to the number of people who take part in the Run, we now have staggered start times these are: 9:30am - 5pm 9:35am - 5:05pm 9:40am - 5:10pm 9:45am - 5:15pm 9:50am - 5:20pm 9:55am - 5:25pm 10am - 5:30pm The allocation of start times is done randomly by the system at the point teams are assigned to games. We cannot accept requests for teams to be at specific start times, as the system deals with assigning start times automatically. Start times will be viewable on the system approximately aSome readers
  • Do you have a risk assessment?
    Yes. It can be found in the dashboard booking system when you've logged in. https://dashboard.monopoly-run.co.uk/ Please note that it is still your responsibility to have a suitable Risk Assessment for your group. The Risk Assessment we provide is an aide memoire to help you generate your Risk AssessmentFew readers
  • When do we get to see the exact locations?
    As the day approaches, you can view a redacted version of the team pack through the booking system (your group coordinator can assist you with this). While this version won't pinpoint the exact spots along the road/street, it will outline the locations you must visit. The exact locations will be revealed in the team packs sent out on the morning of the Run and in the hardcopies you can collect on the day at the Start Zones. More info about the team packs can be found here - https://help.monopolFew readers
  • Do you have any suggestions on where to stay?
    There are a number of places in London where you can stay for the weekend. Scout Park - https://londonscouts.org.uk/scoutpark/ Pax Lodge - https://www.wagggs.org/en/our-world/world-centres/pax-lodge/ Polyapes - https://www.polyapes.org.uk/ Walton Firs - https://waltonfirs.co.uk/ Lord Amory - https://www.lordamory.org/Few readers
  • Can the app be used outside of the day?
    The app can only be used on the day of the official Run, as it requires the game system to also be setup up in order for it to work.Few readers
  • Can we change our start time? Can we ask for a start time?
    The allocation of start times is done automatically by the system. With the large number of teams we have participating, it's too much of a logistical nightmare to allocate specific start times to suit individual teams/groups, sorry. Please note that we won't be able to respond to help tickets that are "asking on the off chance" or "it doesn't hurt to ask" in regards to changing start times or directly asking for start times.Few readers
  • We've missed the cut off deadline, can we still book on? There are no more spaces left, help!!
    Missing the cut off deadline I'm afraid that we can't take any more groups/players after the cut off deadline. We have a lot to do in the 3 weeks between the deadline and the Run. Bookings always open around the end of October for the next Run, we would always suggest watching out on our Facebook (https://www.facebook.com/MonopolyRun) or Twitter (https://twitter.com/monopolyrunlive) pages for the more up to date news. There are no more spaces! Unfortunately, we are unable to offer a waitFew readers
  • I haven't received any emails from you
    Our goal is to minimize the number of emails we send, as we understand that excessive emails can be annoying. However, it’s essential to acknowledge that there are instances when increased communication is needed. All emails will be dispatched to the email address that the group coordinator provided during registration. Occasionally, emails may not appear in the inbox, so we recommend checking any 'Categories' your email provider may use, like those found in Gmail and Apple. If you don't find tFew readers

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