• How do I change a player's name or swap someone out?

  Editing the name is free and instant, so swap someone in rather than deleting a place.Featured

• How do I register our group?

  One Leader signs up the whole group, and you register again every year.Some readers

• How do I add my Scouts, Guides and Leaders to the system?

  Upload our spreadsheet template or import from OSM, as many times as you like.Few readers

• How do I pay?

  Card payment through Stripe, taken as you add each player.Few readers

• How do I correct our group name?

  Change it in Account Settings, one of the few things still editable after the cut-off.Few readers

• Removing a player and getting a refund

  Deleting the player triggers the refund, minus an admin charge that grows nearer the deadline.Few readers

• How do I update a team's phone number?

  Change it on the Teams page right up to the day, even during lockdown.Few readers

• I haven't received any emails from you

  Every email and text we send is kept in the Notification Centre, under the bell icon.Few readers

• How do I add players to a team?

  Use Edit on the team block, then pick your players at the bottom of the panel.Few readers

• Can our teams play against each other?

  No — games are allocated automatically, so your teams play groups from elsewhere.Few readers

• How do I cancel our group entirely?

  Delete your players first — removing the account on its own refunds nothing.Few readers

• How do I get a receipt or invoice?

  Download Receipt on the Players page gives your treasurer every payment on one document.Few readers

• Can we reduce the number of teams we have?

  Remove teams on the Teams page, but only before the cut-off deadline.Few readers

• I can't log in, or I've forgotten my password

  Last year's account is deleted, so register again; reset emails can take 30 minutes.Few readers

• How do I know my booking is confirmed?

  There's no confirmation email — your players listed and paid for is the confirmation.Few readers